Evaluasi Indeks Kepuasan Masyarakat (IKM) Periset terhadap layanan Perpustakaan Badan Riset dan Inovasi Nasional Tahun 2022

Introduction. As a reference in evaluating the performance of library service delivery, it is necessary to have Library Service Standards which must be implemented by all multi-unit and single-work area libraries within National Research Innovation Agency. To ensure that standards are running well giving satisfaction community, community survey (SKM) was conducted. The Community Satisfaction Survey for services carried out as an effort to: 1) determine level staff quality; 2) obtain overview public opinion/perception quality services; 3) obtaining input materials evaluation establishment policies order improve future.Methodology. This SKM activity at end each month evaluated quarterly 2022 distributing questionnaire online users. results questionnaires collected were then processed into index values (IKM).Results Discussion. obtained IKM value with very good criteria, namely achieving 3.71 conversion 92.8. indicates respondents satisfied provided RMPI-BRIN Library.Conclusion. score category 92.8 (category A) been maintained.